Personal service and support
We want our coffee roasters to work perfectly and you to roast carefree. That’s why we offer the best service and support. If you buy a Giesen coffee roaster you can be assured that we will accompany you from the beginning to the end.
Although Giesen Coffee Roasters is becoming a well-known brand, our way of working remained the same; informal and with a personal approach. We combine Dutch craftsmanship with family values and a no- nonsense mentality. We treat every customer, small or large, in the same professional way.
If you encounter any mechanical or technical problems with your coffee roaster, it is a priority for us to help you to get your Giesen coffee roaster up and running as soon as possible. That is why our support team is available for you. The supportdesk can be reached by phone, email, our website or Facebook messenger.
We also offer a service plan which contains technical support and cleaning maintenance by Giesen-certified mechanics. Contact us for the possibilities or read more in our service and maintenance agreement brochure.
